Sheriff's Office

PR #:
Date Issued:
Mar 22, 2022 - 2:09PM

For Immediate Release

Washoe County Detention Facility new visiting communications platform sees delayed start

For media inquiries contact:
Sarah Johns
Washoe County Sheriff's Office
Office: 775-785-6235
Cell: 775-391-0407

The Washoe County Detention Facility’s installation of a new inmate communications platform is seeing minor delays, which is extending a temporary visitation suspension for family members and friends of inmates.

The Detention Facility began the first phase of a communications system upgrade on Monday, March 14, 2022. This phase was previously scheduled for completion on Sunday, March 20th; however, it is still underway. As a result, professional attorney visits are the only visits the Detention Facility can accommodate at this time. Due to the unexpected extended technology suspension, Detention Facility management is providing inmates with two (2) free 15-minute telephone calls through March 27, 2022. Inmates are still able to contact loved ones by telephone and email.

Further updates on inmate communication disruption will be provided to the public as additional improvements are made.


The Washoe County Sheriff's Office awarded the new communications contract to Smart Communications in February. Smart Communications will provide an integrated inmate communication system which includes video visitation, phones, email, tablets, personal mail, and more.

Throughout March and April, Smart Communications will also install new telephones, tablets intranet systems, and mail systems. When complete, inmates will have access to video visits and receive all mail, digitally, through tablets – reducing the opportunity for contraband to make its way into the Detention Facility.

To get started with the new visitation system, visit to create an account.

The Washoe County Sheriff's Office is dedicated to preserving a safe and secure community with professionalism, respect, integrity and the highest commitment to equality. Sheriff Darin Balaam is the 27th person elected to serve as the Sheriff of Washoe County since the Office was created in 1861. The Washoe County Sheriff's Office strives to ensure public safety by building trust and creating partnerships within the diverse communities in which we serve. We will promote the dignity of all people supported by our words and actions through open communication while fostering an environment of professionalism, integrity and mutual respect.


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