Sheriff's Office

Inmate Phone Calls and Mail

Phone Calls:

Inmates receive one (1) free 15-minute phone call per week. This free phone call cannot be used for international calls.

How do I receive phone calls from an inmate?

All inmates can make outside calls to approved family and friends.  No incoming calls can be received except for voicemail messages to approved inmates. Each inmate will be given access to the telephone upon the completion of the booking process. Telephones for private use are located in each housing area.

Inmate calls (local and long distance) are billed at a per-minute rate, with no connection fees. International calls are also billed at a per-minute rate. Three-way calls are prohibited. 

Be advised that that Smart Communications may have additional taxes and fees, for a complete charge breakdown visit their website at the link below.

To create and fund Pre-Paid Collect accounts, please visit Smart Communication’s website at: https://smartinmate.com 

Cómo recibo las llamadas telefónicas de un preso?

Todos los presos pueden hacer llamadas externas a familiares y amigos aprobados. Los presos no pueden recibir llamadas excepto los mensajes de correo de voz a los presos aprobados. Cada preso tendrá acceso al teléfono una vez que sean procesados. Los teléfonos para uso privado se encuentran en cada área de alojamiento.

Llamadas del preso (locales y de larga distancia) se facturan a una tarifa por minuto, sin cargos de conexión. Las llamadas internacionales también se facturan a una tarifa por minuto. Las llamadas tripartitas (Tres vías) están prohibidas

Para crear y financiar cuentas Pre-Paid Collect, visite el sitio web de Smart Communication’s en: https://smartinmate.com - o llame a nuestro centro de llamadas al 1-800-943-2189.

E-Mail:

The Sheriff's Office accepts email messages for inmates. Click https://smartinmate.com and follow the on-screen instructions to send an email to an inmate.

Inmate Mail:

Information Phone: (775) 328-2971

The Washoe County Detention Facility has contracted with Smart Communications to provide MailGuard electronic mail services.

The changes are being made to streamline the operations of the Sheriff’s Office, improve communications, and ensure the safety and well-being of inmates and staff. 

MailGuard is a quick and efficient way for inmates to receive letters and photos electronically.

Effective 04/25/2022, inmate postal mail must be sent to the following address:

Any mail received at the facility after May 8, 2022, will be returned to sender.

The inmates’ name and booking/ID number must be clearly printed on the outside of the post card to ensure the mail is posted to the current account.

All personal regular inmate postal mail will be scanned into the system and available to the inmates to view their postal mail via the inmate kiosks.

Friends and Family members are encouraged to subscribe to MailGuard Tracker.  Sign up for a free account and view delivery status, receive notifications if your mail is rejected, and download copies of mail that has been received and processed.

Upon release, inmates can login into the public website at https://www.smartinmate.com/ and enter their inmate number and password to download their photos, messages, and postal mail for FREE!

Legal mail, court documents, business mail, and publications will continue to be sent to the facility directly at 911 Parr Blvd. Reno, NV 89512