Sheriff's Office

Inmate Visiting Information

Inmate Visitation

The Washoe County Sheriff's Office utilizes Smart Communications for inmate visitation. Smart Communications provides an integrated inmate communication system which includes video visitation, phones, email, tablets, personal mail, and more. 

To get started with the new visitation system, visit to create an account. You will need to submit a photo of your government issued identification and a current face photo. Once approved you will receive notification via email enabling you to set up visitation. This system will also allow you to send email and place money on an inmate's account.


On-Site Video Visiting

Video visitation is available in our public lobby Monday through Friday from 8:00 a.m. to 9:30 p.m. User accounts may be created, and personal visits scheduled, utilizing the on-site visiting kiosks.

Please note the following:

  • You must be 18 or older to create an account.
  • You must still submit a photo of your ID and a current face photo (this can be done with the visiting kiosk).
  • You will need to schedule your visit 24 hours in advance

Phone Calls:

How do I receive phone calls from an inmate?

All inmates can make outside calls to approved family and friends.  No incoming calls can be received except for voicemail messages to approved inmates. Each inmate will be given access to the telephone upon the completion of the booking process. Telephones for private use are located in each housing area.

Inmate calls (local and long distance) are billed at a per-minute rate, with no connection fees. International calls are also billed at a per-minute rate. Three-way calls are prohibited. 

Be advised that that Smart Communications may have additional taxes and fees, for a complete charge breakdown contact Smart Communications at the customer service number below.

To create and fund Pre-Paid Collect accounts, please visit Smart Communication’s website at: or call our call center at 888-253-5178.

Cómo recibo las llamadas telefónicas de un preso?

Todos los presos pueden hacer llamadas externas a familiares y amigos aprobados. Los presos no pueden recibir llamadas excepto los mensajes de correo de voz a los presos aprobados. Cada preso tendrá acceso al teléfono una vez que sean procesados. Los teléfonos para uso privado se encuentran en cada área de alojamiento.

Llamadas del preso (locales y de larga distancia) se facturan a una tarifa por minuto, sin cargos de conexión. Las llamadas internacionales también se facturan a una tarifa por minuto. Las llamadas tripartitas (Tres vías) están prohibidas

Para crear y financiar cuentas Pre-Paid Collect, visite el sitio web de Smart Communication’s en: o llame a nuestro centro de llamadas al 888-253-5178.


The Sheriff's Office now accepts email messages for inmates. Click and follow the on-screen instructions to send an email to an inmate.

Inmate Mail:

Information Phone: (775) 328-2971

EFFECTIVE April 25, 2022


The Washoe County Detention Facility has contracted with Smart Communications to provide MailGuard electronic mail services.

The changes are being made to streamline the operations of the Sheriff’s Office, improve communications, and ensure the safety and well-being of inmates and staff. 

MailGuard is a quick and efficient way for inmates to receive letters and photos electronically.

Effective 04/25/2022, inmate postal mail must be sent to the following address:

Smart Communications / Washoe County Detention Facility

Adam Smith #123456 (example inmate)

PO Box 9163

Seminole, FL 33775-9137 

The inmates’ name and booking/ID number must be clearly printed on the outside of the post card to ensure the mail is posted to the current account.

All personal regular inmate postal mail will be scanned into the system and available to the inmates to view their postal mail via the inmate kiosks.

Friends and Family members are encouraged to subscribe to MailGuard Tracker.  Sign up for a free account and view delivery status, receive notifications if your mail is rejected, and download copies of mail that has been received and processed.

Upon release, inmates can login into the public website at and enter their inmate number and password to download their photos, messages, and postal mail for FREE!

Legal mail, court documents, business mail, and publications will continue to be sent to the facility directly at 911 Parr Blvd. Reno, NV 89512.


Smart Communications Customer Service

If you need help with any of the following:

  • Setting up a new user account.
  • Visitation Schedules or issues.
  • Payment processing.
  • Troubleshooting your account.
Contact Smart Communications at or their toll-free number (888) 253-5178.