Sheriff's Office

PR #:
Date Issued:
Mar 09, 2022 - 12:18PM

For Immediate Release

Washoe County Detention Facility to temporarily suspend friends, family visitation during technology upgrade

For media inquiries contact:
Sarah Johns
Washoe County Sheriff's Office
Office: 775-785-6235
Cell: 775-391-0407

The Washoe County Detention Facility will begin installation of a new inmate communications platform next week. As such, video visitation will be suspended for family members and friends beginning March 14, 2022, through March 21, 2022.

The Washoe County Sheriff's Office awarded the new contract to Smart Communications. Smart Communications will provide an integrated inmate communication system which includes video visitation, phones, email, tablets, personal mail, and more. The first phase of the upgrade begins next Monday. Between next Monday – the following Sunday, only professional attorney visits will be authorized. Inmates will be able to contact loved ones by telephone. Then, visitation should resume Monday, March 21st using the new platform.

To get started with the new visitation system, visit to create an account.

Throughout March and April, Smart Communications will also install new telephones, tablets intranet systems, and mail systems. When complete, inmates will have access to video visits and receive all mail, digitally, through tablets – reducing the opportunity for contraband to make its way into the Detention Facility.

Further updates on inmate communication disruption will be provided to the public as these improvements are made.

The Washoe County Sheriff's Office is dedicated to preserving a safe and secure community with professionalism, respect, integrity and the highest commitment to equality. Sheriff Darin Balaam is the 27th person elected to serve as the Sheriff of Washoe County since the Office was created in 1861. The Washoe County Sheriff's Office strives to ensure public safety by building trust and creating partnerships within the diverse communities in which we serve. We will promote the dignity of all people supported by our words and actions through open communication while fostering an environment of professionalism, integrity and mutual respect.


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